Tyrell CCT is seeking a Senior Technical Support Engineer to work in our technical department asissting our customers in the broadcast, post-production and education sectors with their support issues.

The successful candidate will have experience of working in a post-production or broadcast environment. They should have knowledge of tapeless workflows, content creation pipelines, shared storage systems and ideally have Avid ACSR and/or Apple ProVideo qualifications.

As the only Avid Elite Reseller in Ireland Tyrell CCT sell and support the entire Avid product range and hold support contracts with the leading post and broadcast companies.

Key Responsibilities:

· Resolve system support requests and perform system maintenance.

· Keep accurate records of system interventions.

· Install, upgrade and maintain equipment as sold by Tyrell CCT.

· Troubleshoot hardware and software problems via email, phone, onsite or online.

· Provide support to all end-users as needed.

Key Skills:

· Ability to troubleshoot PC and Mac software and hardware issues.

· Working knowledge and experience of Avid and Apple non-linear editing systems.

· Ability to work in teams and meet project deadlines and deliverables.

· Knowledge of video & audio production and post production workflows.

· Must be willing to work flexible schedule and accommodate customer production needs.

· Ability to read schematics and process flow drawings.

Additional Qualifications/Requirements:

· Avid ACSR Certification or Apple ProVideo Certification is an advantage.

· Must hold full clean driving license.

About Tyrell CCT

Tyrell CCT is the leading creative technology solutions provider for the broadcast, post production, education and corporate sectors in the UK and Ireland. Established in 2000, the company provides complete digital media solutions for the creation, manipulation, management and delivery of digital content. Tyrell CCT represents leading global suppliers of video, audio, storage and media streaming solutions and also provides consultancy, system integration and technical support services. For more information, visit Tyrell CCT at http://www.tyrell.ie

Attractive salary and benefits package commensurate with experience.
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Deadline: 31 May 2011